Shipping Policy

FREE SHIPPING ON ORDERS OVER $75

We all know the feeling we all get when we click the "Complete Order" button. 2 minutes later like where's my order?? Shipping time frame is currently 2-7 days depending on the postal service in your area. We are excited as you are to see you slay the new pieces you just bought. This is why we strive to get your order out as quickly as possible.

We utilize USPS as our primary shipping carrier but will occasionally utilize UPS. After your payment is authorized and verified, please allow up to 72 hours to process your order and ship it out.

You will receive an email confirmation containing your tracking number when your order is shipped. If you do not receive your tracking information within 3 business day of purchasing, feel free send an email to shopkbdollhouse@gmail.com.

Please be mindful that orders placed on Friday will not be processed until the following Monday.

If your order has been shipped and you are experiencing a delay in receiving your order, please contact USPS (or UPS) for further information. Unfortunately, we cannot guarantee that your packages will arrive on the listed date once the package is in the possession of the shipping provider. It is the responsibility of USPS to ensure that your package is delivered at the listed delivery date. If you have questions about shipping and delivery, please send an email to shopkbdollhouse@gmail.com.

 

Lost Packages where tracking shows delivered.
1. File Claim with USPS
2. File police report
3. Wait for USPS investigation results. Depending on results items may reship.