Shipping Policy

 

FREE SHIPPING ON ORDERS OVER $100 

We all know the feeling we all get when we click the "Complete Order" button. 2 minutes later like where's my order?? Shipping time frame is currently 2-10 business days, All orders placed on the website are shipped through USPS with 1-3 day shipping based on your proximity to St. Petersburg, FL.  We are excited as you are to see you slay the new pieces you just bought. This is why we strive to get your order out as quickly as possible.

We utilize USPS as our primary shipping carrier but will occasionally utilize UPS. After your payment is authorized and verified, please allow up to 72 hours to process your order and ship it out.

You will receive an email confirmation containing your tracking number when your order is shipped. If you do not receive your tracking information within above time frame feel free send an email to shopkbdollhouse@gmail.com.

PLEASE MAKE NOTE THAT THIS SHIPMENT TIME EXCLUDES WEEKENDS & HOLIDAYS Please be mindful that orders placed on Friday will not begin processing time until the following Monday.

If your order has been shipped and you are experiencing a delay in receiving your order, please contact USPS (or UPS) for further information. Unfortunately, we cannot guarantee that your packages will arrive on the listed date once the package is in the possession of the shipping provider. It is the responsibility of USPS to ensure that your package is delivered at the listed delivery date. If you have questions about shipping and delivery, please send an email to shopkbdollhouse@gmail.com.

 

UNFORTUNATELY WE ARE NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES.

Lost Packages where tracking shows delivered.
1. File Claim with USPS
2. File police report
3. Wait for USPS investigation results. Depending on results items may reship.